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Telephone Service
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Sign up Online:

Application For Telephone Service
A new customer of Tatum Telephone Company can sign up online or if you prefer, you may call our Business Office any workday, Monday through Friday, from 8:00 a.m. to 4:30 a.m., we are closed from 12:00 noon to 1:00 p.m., Central Time.
Wiring and Equipment Options
The telephone company provides and maintains service up to your demarcation point, which is the point of physical interconnection (connecting block, terminal strip, protector, or telephone network interface device) between the telephone network and your premises wiring. Inside wiring includes all wire or cable located on your side of the demarcation point.
Tatum's Inside Wiring Maintenance
Available for $1.00 monthly, is a service that provides fast, reliable, repairs to your telephone wiring and phone jacks with no extra charge for parts and labor. Home inspection is required prior to activation.

Business Office (903) 947-2222

Any workday, Monday through Friday, 8:00 a.m. to 4:30 p.m., closed from 12:00 noon to 1:00 p.m., Central Time.

Basic Operational Services

Tatum Telephone Company's Statement of Rates for Basic Telephone Service
Tatum Telephone Company is a quality telecommunications company that provides Basic and Enhanced services at reasonable rates within its service territory. Pursuant to regulatory requirements Tatum Telephone Company offers its customers the following supported services:

Voice grade access to the public switched network or its functional equivalent; Local usage; Access to emergency services such as 911; Toll limitation for qualifying low-income customers.
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Basic & Operational Services

Residentialª Monthly
Rates Per Line

Businessª Monthly
Rates Per Line

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Individual Touch-Calling Access Line
(inside the Base rate area)

$10.40º

Single Line $11.40
Trunk $16.50

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Individual Touch-Calling Access Line
(outside the Base rate area)

Single Line $14.40º
($0.50/qtr mile)*
Trunk $22.50*
($0.50/qtr mile)*

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ELC Monthly Rate Additives

$3.50º

$7.00

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FCC Subscriber Line Charge
A charge that the Federal Communications Commission (FCC) allows a CTU to impose on its customers to recover costs associated with interstate access to the local telecommunications networks. The FCC does not require a CTU company to impose this charge, and the CTU does not remit the charge to the federal government. The charge may be used by the CTU to pay for a part of the cost of lines, wires, poles, conduit, equipment and facilities that provide interstate access to the local telecommunications network.

$6.50º

$6.50 One Line
$9.20 Two or More Lines
(per line charge)

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Access Recovery Charge (ARC)

$3.00

$3.00 Single Line
$3.00 Multi-Line

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Municipal Right-of-Way Fee
A fee used to compensate municipalities for the use of their rights-of-way.

$0.37

$0.75

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County Emergency 911Surcharge
9-1-1 Fee A fee used to fund the 9-1-1 telephone network that allows callers to reach a public safety agency when they dial the digits “9-1-1.” The amount of the fee varies by region and is set by the Texas Commission on State Emergency Operations.

$0.50

$1.18 Single Line
$1.24 Trunk

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911 Equalization Fee

$0.06

$0.06

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Additional Listing
(for family members or other people who share one telephone number and need separate listings in the telephone directory)

$1.00

$1.00

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Non-published Service
(telephone number is not listed in the directory and is not available through Directory Assistants under any circumstances)

$1.00

$1.00

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Federal Universal Service Charge
Tatum Telephone collects this charge to support the provision of telecommunications services to schools, libraries, rural healthcare providers, low-income customers, as well as customers living in rural, insular, and high-cost areas.

An Amount Equal to 16.1% of Your Interstate Service Charges

An Amount Equal to 16.1% of Your Interstate Service Charges

Noteª : The rates shown are those in effect with the Texas Public Utilities Commission and are exclusive of applicable taxes and nonrecurring connection charges.

Noteº : Mileage charges shall apply to business lines and PBX trunks which are located outside of the base rate area, but within the exchange area.

In those cases where the base rate area follows the center line of a street or highway, within 150 feet of the center line shall be considered within the said area and no mileage charge shall apply.

Mileage charges are computed based on the airline distance between the customer's location and the nearest point on the base rate area boundary. These charges are computed per 1/4 mile with any fraction thereof being computed as a full quarter mile.

Mileage charges are payable in the same manner as the associated service.

Note* : Low-income individuals eligible for Lifeline telephone assistance may receive a credit, in part or in full, for the individual access line and the FCC toll access line charges.

Calling Features

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Feature Description

Residential Monthly
Rates Per Lineª

Business Monthly
Rates Per Lineª

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Call Waiting

$1.25

$1.50

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Call Forwarding

$1.25

$1.50

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Call Forward - No Answer

$1.25

$1.50

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Three-Way Calling

$1.50

$1.75

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Speed Calling 8-Code

$1.25

$1.50

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Speed Calling 30-Code

$1.75

$2.00

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Teen Service

$6.00

$6.00

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Warm Line

$3.00

$3.00

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Toll Denial

$1.75

$2.25

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Automatic Callback (Re-dial)

$2.00

$4.00

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Distinctive Ringing & Waiting

$2.50

$3.00

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Last Call Return

$3.00

$4.00

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*Selective Call Acceptance

$2.00

$3.00

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*Selective Call Forwarding

$2.00

$3.00

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*Selective Call Rejection

$2.00

$3.00

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Call Trace (per successful trace)

$10.00

$10.00

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Anonymous Call Rejection

$1.00

$1.00

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Calling Number Delivery

$4.95

$7.95

Noteª : Applicable service order charges, connection fees, and taxes are not included in these rates.

Multi Feature Discount Plan:
Discounted rates are available when subscribing to certain calling feature groupings. Please call the local business office for details.


Calling Feature Definitions:

Call Waiting - alerts a customer who is using his telephone, by means of a tone signal, that another caller is trying to reach that telephone number. This permits putting the first call on hold so that a second call can be answered.

How to use - second call alert is given by a beep, to answer the second call depress hookswitch for one second, to alternate between calls depress hookswitch for one second, to end either call hang up and the telephone will ring connecting you with the other party.
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Call Forwarding - permits a customer to transfer all incoming calls to another dial-able telephone number. The customer pre-selects a second telephone number to which all incoming calls are to be transferred automatically. Calls may be transferred to a long distance message telecommunications point subject to the availability of the necessary facilities in the central office from which the calls are to be transferred. Call Forwarding shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment in whole of in part, of message toll charges that would regularly be applicable between the access line originating the call and the access line to which the call is transferred. Customers utilizing Call Forwarding service are responsible for the payment of charges for each toll call between his access line and the distant access line to which the call was transferred.

How to use - To forward your calls - lift the handset and listen for dial tone, dial 7 - 2 - #, listen for dial tone, upon hearing tone dial the number where you want your calls to be forwarded

The CALL FORWARD feature is activated when someone answers at the forwarding number. If there is no answer or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you'll hear two beeps meaning your call forwarding feature is activated. When Call Forward is activated your telephone will ring only once when receiving a call and you will not be able to answer the call. The call will transfer to the forwarded number. However, you can still make outgoing calls from your telephone.

How to use - To cancel call forward - lift handset and listen for dial tone, dial 7 - 3 - #, your call forwarding option is now deactivated.
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Call Forwarding - No Answer - enables an incoming call to be automatically directed to a predetermined alternate telephone number if the intended call destination is not answered in a specified number of rings.

How to use - see directions for CALL FORWARD
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Three-Way Calling - enables a customer to add a third party on an existing call without operator assistance, thereby establishing a three-way conversation. The transmission quality may vary depending on the distance and routing necessary and may not meet normal standards.

How to use - depress the hookswitch for one second, this will place the person you are talking with on hold, listen for the dial tone, then dial the third person you want to join the conversation, when the third person answers you can talk privately with this person before making the call a three-way conversation, depress the hookswitch and all callers are active on the three way call.

Note: If for some reason the third party you are attempting to add to the conversation does not answer, depress the hookswitch twice to resume the original conversation.
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Speed Calling 8 or 30 Code - enables a customer to place calls to other telephone numbers by dialing a one or two digit code rather than the complete telephone number. A customer may subscribe to only one of either the 8 code capacity or 30 code capacity on the same line.

How to program or change your speed calling list . . . How to Message lift the handset and listen for a dial tone, dial 7 - 4 - #, listen for dial tone,

8-Code - dial one of the eight one-digit speed codes (2-9), then dial the number you wish to speed code. (For long distance entries, remember to include "1" and the area code)

30-Code - dial one of the 30 two-digit speed codes (20-49), then dial the number you wish to speed code. (For long distance entries, remember to include "1" and the area code)

Press the # button and listen for two "beeps".

How to use your speed calling feature . . . lift the handset and listen for the dial tone, dial the appropriate speed code, press the # button, your call will automatically be dialed.
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Teen Service - allows the customer to have assigned to the same telephone line, up to two additional telephone numbers. Each additional number will have its own distinctive ringing tone to identify which number is being called. If Call Waiting is also subscribed to, a distinctive call waiting tone will be heard for each number.

How to use - when the phone rings with a normal ringing pattern the incoming call is for the main number, when the phone rings with two short ring patterns the incoming call is for the secondary number.
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Warm Line - allows a customer to establish a switched connection to a predetermined number if the customer does not dial a number within thirty (30) seconds after going off-hook. When the customer's telephone goes off-hook and dialing begins within the specified time delay period, the call will proceed normally as dialed. If dialing has not started before the end of the predefined time delay period, a predetermined stored number is automatically dialed by the central office switching equipment.

How to use - lift the handset and wait 30 seconds, after 30 seconds the designated number is automatically dialed. The designated number is chosen by you at the time you select the warm line feature. To assign or change your designated number contact the telephone company.

To prevent automatic dialing . . . lift the handset and dial the number you wish to call before 30 seconds have elapsed.
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Toll Denial - provides for the denial of access to the Long Distance Telecommunications Network by the Local Exchange Service user while permitting the user to dial local service area calls. This feature allows the user access to the operator by dialing "0".
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Automatic Callback (Re-dial) - allows the customer to dial a code that will cause the feature to automatically re-dial the last number the customer dialed. If the called number is busy, the feature will re-dial the called number for a limited period of time. A tone alerts the customer when the called number becomes available.

How to use - upon encountering a busy signal, depress the hookswitch for one second and listen for dial tone, dial * - 6 - 6, your automatic callback is now activated. The service will attempt to call the previously busy station for 30 minutes.

To cancel - lift handset and listen for dial tone, dial * - 8 - 6, all outstanding automatic callback requests are now deactivated
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Distinctive Ringing & Waiting - allows the customer to make a list of special numbers, which will be designated with a special ring when calling. If Call Waiting is subscribed to, a special tone will be heard.

How to use - lift handset and listen for dial tone, dial * - 6 - 1 and follow instructions, you will be asked to dial the telephone numbers which you want to ring your phone distinctively when calling you. All other telephone numbers when calling you will cause your telephone to ring in a normal manner.

To deactivate - lift handset and listen for dial tone, dial * - 6 - 1 and follow instructions, when asked - dial "3", your distinctive ringing/call waiting is now deactivated.
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Last Call Return - allows a customer to dial a code that will cause the feature to automatically re-dial the number of the last incoming call to that line, whether the call was answered or not. The customer does not have to know the number of the calling party.
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Selective Call Acceptance - allows a customer to list up to 32 numbers that will be allowed to terminate at the customer's telephone. All other calls are routed to a recording.

How to use - lift handset and listen for dial tone, dial * - 6 - 4 and follow instructions, you will be asked to dial the telephone numbers from which you want to receive calls. All other numbers calling you will be denied, and will receive a recording explaining that you are not accepting calls.

To deactivate - lift handset and listen for dial tone, dial * - 6 - 4 and follow instructions, when asked - dial "3", hang up. Your selective call acceptance is now deactivated.
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Selective Call Forwarding - allows a customer to specify a maximum of 32 telephone numbers. Incoming calls placed to the customer from the telephone numbers on that list will automatically be forwarded to a predefined telephone number. All other calls will be handled normally.

How to use - lift handset and listen for dial tone, dial * - 6 - 3 and follow instructions carefully, you will be asked to dial the telephone number to which you want your calls to be forwarded, you will also be asked to dial the selected incoming numbers you wish to be forwarded.

To deactivate - lift handset and listen for dial tone, dial * 6 - 3 and follow instructions, when asked - dial "3", hang up. Your selective call forwarding is now deactivated.
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Selective Call Rejection - enables a customer to reject call attempts from up to 32 numbers of calling parties by dialing a code and the telephone numbers of the calls to be rejected. Any call attempts to the customer from these numbers will be prevented from terminating to the customer and will instead be connected to an announcement informing the caller that the call is not presently being accepted by the called party. A customer may also reject future calls from the most recent call received by dialing a code after completing the call.

How to use - lift handset and listen for dial tone, dial * - 6 - 0 and follow instructions, you will be asked to dial the numbers from which you do NOT wish to receive calls, when these telephone number call you they will receive a recorded announcement telling them that you are not receiving calls.

To deactivate - lift handset and listen for dial tone, dial * - 6 - 0 and follow instructions, when asked - dial "3", hang up. Your selective call rejection is now deactivated.
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Call Trace - is an optional service designed to assist customers who may have a problem with nuisance calls. Upon receiving written application for this service on Company-provided forms, the Telephone Company will record the originating telephone numbers of all incoming calls to that customer's access line for a predetermined period of time.

How to use - after receiving the last incoming call, hang up and wait ten seconds, lift handset and listen for dial tone, dial * - 5 - 7, if the trace is successful, you will receive a recording informing you the trace is successful. A copy of the trace information may be obtained from legal authorities.
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Anonymous Call Rejection - allows customers to automatically reject all calls that have been "blocked", and therefore marked anonymous by the calling party. When Anonymous Call Rejection is active, the called party receives no alerting (ringing) for a call that has been rejected. The call is routed to a Company recorded denial announcement and subsequently terminated.

How to use - lift the handset and listen for dial tone, dial * - 7 - 7, you will hear a confirmation tone after dialing indicating that the feature has been activated on your telephone. Callers with their telephone number marked "private" will now receive a recording when dialing your number. The recording will tell them that you are not accepting calls from unknown callers and if they wish to call you they must hang up and cancel their privacy feature to be able to contact you.

To cancel or deactivate - lift the handset and listen for dial tone, dial * - 8 - 7, you will hear a confirmation tone after dialing. Your anonymous call rejection has now been deactivated and you will receive all incoming calls to your telephone now.
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Calling Number Delivery - allows the transmission of the calling party number to the subscriber's access line. When a line equipped with Calling Number Delivery is on-hook, the calling party number is transmitted across the line during the silent interval between the first and second ring. Calling Number Delivery subscribers must provide and connect their own compatible customer premises equipment to process the calling party number transmission.
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Call Waiting Caller ID - allows a customer to see the name and or number of an incoming call while the customer is off-hook on a call. Call Waiting Caller ID includes the functionality of the Call Waiting feature with the functionality of either Calling Name Delivery and/or Calling Number Delivery.
www.donotcall.gov or call toll-free, 1-888-382-1222 (TTY 1-866-290-4236), from the number you wish to register. Registration is free.

Texas Public Utilities Commission - This site contains useful consumer information about Lifeline and Link-up, and much more.
The Federal government created the national registry to make it easier and more efficient for you to stop getting telemarketing calls you don't want. You can register online at